15 July 2020 

Today the Urdd Chief Executive shared the news that the organisation is facing the biggest challenge of our 98 years of history because of Covid-19. Read the full statement here.

Below are answers to some general queries about the Urdd's services during this time. 

If you have a specific query please contact the relevant department or for further details email helo@urdd.org 

Diolch for your support.


Can I still join to become an Urdd member?

Urdd membership will open soon! We will let you know when membership opens and what activities will be available. We look forward to welcoming you back as members.

Residential centres

We've booked to come to Llangrannog, Glan-llyn or the Cardiff centre. Will we as a school be refunded?

The centre will arrange a refund for you. This can take several weeks to process due to the situation. Please contact the centre in question if you'd like to speak to someone.

I'm a parent who's paid for a trip to Llangrannog, Glan-llyn or Cardiff for my child. Will I be refunded via the school or the Urdd centre?

The centre in question will arrange this with your school. Please contact your school for the latest.

Can our trip be rearranged for another date?

Yes, we will do our best to reschedule your trip for another date.

Can we change our booking to a different Urdd centre if there is availability?

Yes, one of the other centres may be considered. Please contact the centre in question to talk to someone about your query.

Are holiday activities going ahead?

Please contact the centre in question with your query.

Contact us

Llangrannog centre Glan-llyn centre Cardiff centre



I've paid Urdd membership, can I get my money back?

Unfortunately, we will not be able to refund membership fees. Urdd membership contributes to staff employment and activities throughout the year, and in this unique case which will have a huge impact on the Urdd, membership refunds will not be possible.

Contact us

contact about membership


Urdd Eisteddfod

I've paid for tickets for the evening concerts. Can I get my money back?

We will arrange full refunds through the card you used to pay for your tickets, or you can keep your tickets and they will be valid for the Denbighshire Urdd Eisteddfod in 2021. This may take some weeks because of the situation. If you have not received the refund before 3 April 2020 please contact us on eisteddfod@urdd.org.

I've paid for a caravan, can I get a refund?

The Eisteddfod will arrange refunds, or you can keep your booking for the 2021 Urdd Eisteddfod, which will be held in the same location in Denbighshire. Refunds may take up to a month due to the busy period. If you haven't received it by 3 April please contact us at eisteddfod@urdd.org

Will the 2021 Denbighshire Urdd Eisteddfod go ahead?

It's impossible to confirm at this point in time due to the ongoing Coronavirus situation. We'll be sure to keep you updated with any new information.

Contact us

Contact about the Eisteddfod


Sports competitions and tournaments

Will I receive a refund for the competitions I have registered for?

Yes, we will contact schools to arrange a refund within the month.

How do I get a refund for national competitions?

We will contact you within a month to arrange a refund.

Contact us

Contact about sports competitions


Community sports

When will activities resume? How will we find out?

When we are in a position to resume our activities we will make sure to contact parents and guardians straight away.

Contact us

contact about community sports


Community activities and trips

I run an Adran/Aelwyd and am happy to continue to run weekday activities for children and young people. Can I do this?

Although we still cannot carry out face-to-face activity because of the regulations, we are able to hold digital activities. Guidelines have been created to help you do this and if you would like to discuss this further please contact sianrogers@urdd.org

Contact us

contact about community activities and trips