Complaint Policy

Urdd Gobaith Cymru Complaint Policy

Urdd Gobaith Cymru aims to provide a high quality service to children and young people.

The Urdd provision is based on the voluntary engagement between young people and staff and volunteers.    

We respect the views of young people, their requirements, interests and aspirations.

To continuously improve our provision and services, we welcome the views of members, parents/carers and the public on our provision and services.

Urdd Gobaith Cymru will make every effort to resolve complaints informally and in the spirit of co-operation.  If after this there is a wish to present a written complaint, it must be formally noted that there is a wish to ‘present a complaint under the complaints procedure’

Following an investigation of a complaint, Urdd Gobaith Cymru will consider if there is a need to amend any policies and/or procedures.

Please note that there is a separated complaint procedure for competitive aspects of for the Urdd Eisteddfod, which is available in the Urdd National Eisteddfod Syllabus. 

The Urdd Gobaith Cymru Complaint policy is available from the following places: - Leaders Handbook and Urdd Gobaith Cymru website.

If a member, parent/carer or a member of the public wish to make a complaint regarding the services provided by Urdd Gobaith Cymru, the following complaints procedure must be followed.